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Lowes return policy11/11/2023 You’d expect that such a big company would have a clearcut return policy with automated processes that make everything go smooth. Lowe’s is a home improvement retail business with over 2,000 stores in the United States and Canada. Item Return Request All You Need To Know About the Lowe’s Return Policy During COVID-19 Lowe’s Return Policy-COVID-19 Changes DoNotPay provides a platform for legal information and self-help. DoNotPay is not a law firm and is not licensed to practice law. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. As a result, you should make sure to do your own independent research. ("Scripps").įollow John on Twitter more consumer news and money saving advice, go to Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. If we do not have the product, customers can call the Customer Care Hotline (88)."ĭon't Waste Your Money" is a registered trademark of Scripps Media, Inc. We ask that customers bring in the item, and we’ll replace it if we have the product. "we will honor all lifetime warranties no matter where the CRAFTSMAN hand tool was purchased. (See full statement below)īut the bottom line is if your tool breaks, you may want to call Craftsman customer service first at 88, if you don't have a Sears nearby, because you may not always be able to get a replacement at Lowe's.įULL STATEMENT FROM LOWE'S CORPORATE COMMUNICATIONS: "You have a drive an hour to get a tool replaced," he said.Ī Lowe's Corporate Communications spokeswoman, Maureen Wallace, told us Lowe's stores should honor the Craftsman Lifetime warranty "if we have the product." But due to differences between Sears and Lowe's tools that may not always be possible. Galloway's going to try that that now, because the other option is not something he has time to do, even in a fast old Plymouth GTX. So we called the Lowe's store manager, who told us if they don't have the same model, they are telling people to call Craftsman customer service. However it says you must return it to a "stocking retail partner," which is confusing since Lowe's' does not stock identical Sears tools. Problem is, Galloway discovered, that the old tools sold by Sears and the new craftsman tools sold by Lowe's are different and have different part numbers.Ĭraftsman's warranty page still lists a full lifetimewarranty. "I said these are tools I got at Sears, and he told me that Lowe's could not replace any tool that was not sold at the Lowe's store." "With Lowe's coming on board with Craftsman, I felt relief that I could get a tool replaced if they were to break," Galloway said.īut he says he got some bad news at the nearby Maysville, Kentucky Lowe's store. He knew that his nearby Lowe's now sells Craftsman. So when his socket wrench recently broke, he didn't worry about his local sears in Florence, Kentucky, having recently closed. "You could walk into Sears, and pretty much lay it on the counter and they would give you a tool comparable or just exactly like that," he said. His tool of choice: Craftsman, because of its lifetime replacement warranty if they ever fail. Gary Galloway loves working on old cars, like the 1967 Plymouth with a 440 V8 under the hood he was tinkering with this sunny afternoon. If one broke, you could just return it and get a new one freeīut one Campbell County, Kentucky man says it's not so easy anymore. Woodworkers, mechanics and crafts people have loved Craftsman tools for years, because of their lifetime warranty.
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